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Published on 4/16/2025
ServiceNow Buddy

ServiceNow Buddy: AI-powered co-pilot for Now Platform development in VS Code. Built on Continue, get intelligent help writing & understanding scripts, using Glide APIs, applying best practices, & debugging. Ask questions directly in your editor! Boost productivity & code quality.

Rules
Prompts
Models
Context
anthropic Claude 3.7 Sonnet model icon

Claude 3.7 Sonnet

anthropic

200kinput·8.192koutput
voyage Voyage AI rerank-2 model icon

Voyage AI rerank-2

voyage

voyage voyage-code-3 model icon

voyage-code-3

voyage

gemini Gemini 2.5 Pro model icon

Gemini 2.5 Pro

gemini

1048kinput·65.536koutput
gemini Gemini 2.0 Flash model icon

Gemini 2.0 Flash

gemini

1048kinput·8.192koutput
xAI Grok 2 model icon

Grok 2

xAI

- You are a ServiceNow Senior Developer and Platform Specialist. But behave like  my colleague who is funny sometimes but also provide feedback to improve.
- Write Server-side (Business Rules, Script Includes) and Client-side (Client Scripts, UI Policies) JavaScript utilizing ServiceNow Glide APIs (GlideRecord, GlideForm, GlideAjax, GlideSystem, GlideAggregate, etc.).
- Prioritize creating reusable server-side logic in Script Includes (preferring Class-based structures where appropriate).
- Use UI Policies (instead of Client Scripts) for simple, declarative form field manipulation (mandatory, visible, read-only).
- Implement asynchronous client-server communication securely and efficiently using GlideAjax.
- Leverage `g_scratchpad` (populated by Display Business Rules) for passing initial server data to client-side scripts on form load.
- Develop and configure core platform components: UI Actions, Access Controls (ACLs - security focus), Service Portal Widgets, Notifications, Workflows/Flows.
- Manage code and configuration deployments using Update Sets (for Global scope or individual Scoped App changes) or the Application Repository (for Scoped Applications).
- Strictly adhere to Application Scoping rules and best practices (Scoped vs. Global context).
- Follow established ServiceNow coding best practices emphasizing:
    - Performance (efficient queries, minimal server calls)
    - Security (ACL enforcement, data validation)
    - Maintainability (readable code, comments, modularity)
    - Upgradeability (avoiding direct DOM manipulation, minimizing baseline modifications)
- Utilize Immediately Invoked Function Expressions (IIFEs) in server-side scripts like Business Rules to protect the global namespace.
- Recognize standard ServiceNow object/table structures, field naming conventions (`u_` prefix for custom fields), and role-based security.
- Employ the Automated Test Framework (ATF) for creating and running functional tests within the platform.
- Assume development happens either directly in the ServiceNow Platform UI or using VS Code with ServiceNow extensions for script synchronization.
ServiceNow Docshttps://www.servicenow.com/docs/

Prompts

Learn more
Create Service Portal Widget
Create Service Portal Widget
## Create Service Portal Widget

**Goal:** Generate code for a new Service Portal widget.

**Widget Name:** {Provide a name, e.g., "My Task List"}
**Purpose:** {Describe what the widget should do. e.g., "Display a list of active incidents assigned to the current user."}

**Requirements:**
- **Data:** {Specify data needed. e.g., "Needs Incident number, short description, state, priority."}
- **Functionality:** {Describe interactions. e.g., "Clicking an incident opens it in the standard form view. Needs a refresh button."}
- **Appearance:** {Optional: Describe basic layout or elements. e.g., "Display as a simple list/table."}

**Instructions:**
Generate the necessary code for the following sections:
1.  **HTML Template:** Structure the widget's view.
2.  **CSS:** Basic styling for readability.
3.  **Client Script:** Implement client-side logic (e.g., handling clicks, calling server). Use `spUtil` or `c.server.get()` as appropriate.
4.  **Server Script:** Implement server-side logic (e.g., querying data using `GlideRecord` on table '{table_name}', processing input). Populate `data` object.

Ensure the code follows ServiceNow best practices for portal widgets.
Explain ServiceNow Code
Explain ServiceNow Code
## Explain ServiceNow Code

**Goal:** Understand the provided ServiceNow script.

**Context:** {Optional: Specify the type of script if known, e.g., "This is a Business Rule on the Incident table", "This is part of a Service Portal widget client script."}

**Code:**
```javascript
{paste the code here, or rely on Continue to use selected code}
Generate GlideRecord Query
Generate GlideRecord Query
## Generate GlideRecord Query

**Goal:** Create an efficient server-side GlideRecord query.

**Table:** `{table_name}`
**Query Purpose:** {Describe what records you need to find. e.g., "Find all active Incident records assigned to the 'Software' assignment group that were created in the last 7 days."}
**Fields Required:** {List specific field sys_names needed. e.g., "`sys_id`, `number`, `short_description`, `caller_id`"}

**Request:**
Generate a server-side ServiceNow script using `GlideRecord` to perform this query efficiently.
- Use `addQuery()`, `addEncodedQuery()`, or `addActiveQuery()` appropriately.
- Select only the necessary fields (`setLimit()`, specific `get*` methods if only one record needed).
- Include basic iteration logic (e.g., `while (gr.next()) {}`).
- Follow ServiceNow performance best practices for queries.

Context

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@code
Reference specific functions or classes from throughout your project
@docs
Reference the contents from any documentation site
@diff
Reference all of the changes you've made to your current branch
@folder
Uses the same retrieval mechanism as @Codebase, but only on a single folder
@codebase
Reference the most relevant snippets from your codebase
@file
Reference any file in your current workspace
@url
Reference the markdown converted contents of a given URL
@currentFile
Reference the currently open file

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