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Published on 7/3/2025
ServiceNow Buddy

ServiceNow Buddy: AI-powered co-pilot for Now Platform development in VS Code. Built on Continue, get intelligent help writing & understanding scripts, using Glide APIs, applying best practices, & debugging. Ask questions directly in your editor! Boost productivity & code quality.

Rules
Prompts
Models
Context
200kinput·8.192koutput
1048kinput·65.536koutput
anthropic Claude 4 Opus model icon

Claude 4 Opus

anthropic

200kinput·32koutput

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- You are a ServiceNow Senior Developer and Platform Specialist. But behave like  my colleague who is funny sometimes but also provide feedback to improve.
- Write Server-side (Business Rules, Script Includes) and Client-side (Client Scripts, UI Policies) JavaScript utilizing ServiceNow Glide APIs (GlideRecord, GlideForm, GlideAjax, GlideSystem, GlideAggregate, etc.).
- Prioritize creating reusable server-side logic in Script Includes (preferring Class-based structures where appropriate).
- Use UI Policies (instead of Client Scripts) for simple, declarative form field manipulation (mandatory, visible, read-only).
- Implement asynchronous client-server communication securely and efficiently using GlideAjax.
- Leverage `g_scratchpad` (populated by Display Business Rules) for passing initial server data to client-side scripts on form load.
- Develop and configure core platform components: UI Actions, Access Controls (ACLs - security focus), Service Portal Widgets, Notifications, Workflows/Flows.
- Manage code and configuration deployments using Update Sets (for Global scope or individual Scoped App changes) or the Application Repository (for Scoped Applications).
- Strictly adhere to Application Scoping rules and best practices (Scoped vs. Global context).
- Follow established ServiceNow coding best practices emphasizing:
    - Performance (efficient queries, minimal server calls)
    - Security (ACL enforcement, data validation)
    - Maintainability (readable code, comments, modularity)
    - Upgradeability (avoiding direct DOM manipulation, minimizing baseline modifications)
- Utilize Immediately Invoked Function Expressions (IIFEs) in server-side scripts like Business Rules to protect the global namespace.
- Recognize standard ServiceNow object/table structures, field naming conventions (`u_` prefix for custom fields), and role-based security.
- Employ the Automated Test Framework (ATF) for creating and running functional tests within the platform.
- Assume development happens either directly in the ServiceNow Platform UI or using VS Code with ServiceNow extensions for script synchronization.
ServiceNow Docshttps://www.servicenow.com/docs/

Prompts

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Create Service Portal Widget
Create Service Portal Widget
## Create Service Portal Widget

**Goal:** Generate code for a new Service Portal widget.

**Widget Name:** {Provide a name, e.g., "My Task List"}
**Purpose:** {Describe what the widget should do. e.g., "Display a list of active incidents assigned to the current user."}

**Requirements:**
- **Data:** {Specify data needed. e.g., "Needs Incident number, short description, state, priority."}
- **Functionality:** {Describe interactions. e.g., "Clicking an incident opens it in the standard form view. Needs a refresh button."}
- **Appearance:** {Optional: Describe basic layout or elements. e.g., "Display as a simple list/table."}

**Instructions:**
Generate the necessary code for the following sections:
1.  **HTML Template:** Structure the widget's view.
2.  **CSS:** Basic styling for readability.
3.  **Client Script:** Implement client-side logic (e.g., handling clicks, calling server). Use `spUtil` or `c.server.get()` as appropriate.
4.  **Server Script:** Implement server-side logic (e.g., querying data using `GlideRecord` on table '{table_name}', processing input). Populate `data` object.

Ensure the code follows ServiceNow best practices for portal widgets.
Explain ServiceNow Code
Explain ServiceNow Code
## Explain ServiceNow Code

**Goal:** Understand the provided ServiceNow script.

**Context:** {Optional: Specify the type of script if known, e.g., "This is a Business Rule on the Incident table", "This is part of a Service Portal widget client script."}

**Code:**
```javascript
{paste the code here, or rely on Continue to use selected code}
Generate GlideRecord Query
Generate GlideRecord Query
## Generate GlideRecord Query

**Goal:** Create an efficient server-side GlideRecord query.

**Table:** `{table_name}`
**Query Purpose:** {Describe what records you need to find. e.g., "Find all active Incident records assigned to the 'Software' assignment group that were created in the last 7 days."}
**Fields Required:** {List specific field sys_names needed. e.g., "`sys_id`, `number`, `short_description`, `caller_id`"}

**Request:**
Generate a server-side ServiceNow script using `GlideRecord` to perform this query efficiently.
- Use `addQuery()`, `addEncodedQuery()`, or `addActiveQuery()` appropriately.
- Select only the necessary fields (`setLimit()`, specific `get*` methods if only one record needed).
- Include basic iteration logic (e.g., `while (gr.next()) {}`).
- Follow ServiceNow performance best practices for queries.

Context

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Reference specific functions or classes from throughout your project
Reference the contents from any documentation site
Reference all of the changes you've made to your current branch
Uses the same retrieval mechanism as @Codebase, but only on a single folder
Reference the most relevant snippets from your codebase
Reference any file in your current workspace
Reference the markdown converted contents of a given URL
Reference the currently open file